Our Policy

Our Policies

Here at the Fine Lines we value the opinions and wants of each client.
We are a safe place for everyone. 

We take time and careful detail to make sure every step of the way the client is at ease. We do not move forward with any appointment until the client and artist are 100% happy with the pre-drawn and colour choice. 

A £50 £25 for consultation) deposit is required in order to book any appointment.

Appointments will be held for 48 hours without a deposit before they become available again.

This deposit is to ensure that you are serious about booking your appointment and your deposit will be deducted from the total cost of your session day of appointment. All remaining payment is due the day of appointment. 
We require 48 hours notice if you decide to reschedule your appointment.  

If you do not provide us 48 hour notice for a reschedule, you will forfeit your deposit and have to put down another new deposit to re-book. You can only reschedule once without losing your deposit.

If you choose to cancel your appointment, you will automatically forfeit your deposit. The deposit is non-refundable.
Please contact us if you are going to be late. Being more than 10 minutes late to your appointment may result in the forfeit of your deposit and the cancellation of your appointment. A new deposit will be required to re-book any appointment that was cancelled for lateness or if it is marked as a no-show. 

You will also forfeit your deposit if you are not in compliance with ALL pre-care. Pre-care is not a suggestion but a requirement to be eligible to be tattooed. 

All Deposits are non-refundable. 

Healed results will vary with each individual client. Makeup may still be needed based on healing and treatment. We have no control over what occurs during the healing process. Additional sessions (charged accordingly) may be required to obtain optimal results after your first included touch up. If you do not schedule your included touch-up within the 4-12 week window, you will be subject to a touch-up fee.


All Treatments are non-refundable. You will not receive partial refunds if you do not come in for your follow up appointment.

Please keep in mind that these treatments will require annual to semi-annual maintenance at annual pricing which can be found on our treatments page.

PLEASE NOTE: If you have had your eyebrows/ lips/ eyeliner previously tattooed and are interested in a cover-up/re-work, you MUST send us a clear photo PRIOR to booking your appointment. We cannot guarantee results for cases such as these and we must approve that your eyebrows are workable. In some cases where the previous work is too dark, dense, discoloured, or large, tattoo removal will be highly recommended before we begin the cover-up/re-work.

We are unable to perform any enhancements on minors under the age of 18 without parental and doctor’s consent. We do not tattoo pregnant women and people with certain medical conditions*. As we cannot guarantee good healing.

Although we give our best efforts to provide you with 5-star quality service, many factors can result in a less than desired outcome as each client will heal differently. It is crucial that you follow the before and after-care instructions and come in for the touch up appointment.

*Some conditions require a doctors consent 

Share by: